Customer Support

Customer Service & Complaints

Last updated: June 2026. This page explains how Dr IT SEO Services handles client support, service questions, complaints, and escalation.

Customer support is handled directly by founder Vlad Tabaranu from Harborne, Birmingham. You can email contact@seo-dr-it.com or call 07405 149750.

Support contact route

Dr IT SEO Services is operated by Vlad Tabaranu as a sole trader from 415 Court Oak Road, Harborne, Birmingham, B32 2DX. For support, email contact@seo-dr-it.com or call 07405 149750.

Response times

New enquiries: normally reviewed within 2 working days.
Active client support: handled according to the written agreement or monthly plan.
Urgent website access or launch issues: prioritised where they affect a live client website.
Formal complaints: acknowledged within 5 working days and reviewed within 14 working days where possible.

What to include

To help us respond quickly, include your name, business name, website URL, the page or service involved, a short description of the issue, and any screenshots or examples that show the problem.

Complaints process

If you are unhappy with a service, contact us first so we can investigate. We will review the written agreement, the agreed scope, the work delivered, and any evidence you provide. If a mistake is confirmed, we will explain the correction or remedy available. If we disagree, we will explain the reason in writing.

Scope limits

Search rankings, Google Business Profile visibility, and website conversion rates depend on third-party systems, competitor behaviour, client approvals, and search engine updates. We do not treat a ranking movement alone as a service failure unless the written agreement contains a specific, measurable obligation that has not been met.