Cancellation & Refund Policy
Last updated: June 2026. This page explains cancellation, refund, and payment handling for Dr IT SEO Services. It is a general policy and should be reviewed by a qualified solicitor before reliance.
Cancellation and refund questions are handled by founder Vlad Tabaranu from Harborne, Birmingham. You can email contact@seo-dr-it.com or call 07405 149750.
Service agreements
Dr IT SEO Services provides local SEO, Google Business Profile optimisation, and web design as monthly plans or agreed project work. The exact scope, fees, start date, notice period, and deliverables are confirmed in writing before paid work begins.
Monthly plans
Monthly plans are normally billed in advance. Unless a written agreement says otherwise, a rolling monthly plan can be cancelled by either party using the notice period in the agreement. Work already completed, committed, or delivered remains payable.
Setup fees and project work
Setup fees and project payments cover planning, audit work, onboarding, access setup, research, design, copy, development, and other work started for the client. Refunds are not normally available for work already carried out or for third-party costs already committed with the client’s approval.
Consumer cancellation rights
If you are a consumer buying a service online, UK distance-selling rules may give you a 14-day cancellation period. If you ask us to begin work during that period, you may have to pay for work already performed. Business-to-business engagements may have different cancellation terms set out in the written agreement.
Refund requests
To request a refund or cancellation review, email contact@seo-dr-it.com with your name, business name, invoice reference, service, and reason for the request. We will review the agreement, work completed, and any relevant legal rights before responding.
No ranking guarantees
Refunds are not offered solely because a search engine ranking, Google Business Profile position, or enquiry volume changes. Search performance depends on third-party systems and market conditions. We report progress honestly, but we do not sell guaranteed rankings.
Related pages
See our Terms of Service, Pricing, and Customer Service & Complaints pages.